In the unlikely event that a print or original becomes unavailable after payment has been made you will be informed by email and a full refund will be issued unless you request to take the next available delivery date if available.
Orders for UK mainland delivery is £6.99 per order and £14.99 for the rest of Europe. Wildlife cards are free delivery for UK and Europe. Purchasers outside of the UK are liable for any additional import taxes or similar. Please check if applicable before placing your order.
Prints and cards dispatch
UK mainland orders are sent via trackable ‘My Hermes’ 4 working day courier service. UK islands and further reaches of Scotland may take slightly longer. If you have any special requirements such as next day delivery, please contact Jon Tremaine. You agree to share your email address and contact telephone number with the courier to receive tracking information, please advise if you do not wish to share this information with courier. Wildlife cards are sent 1st class Royal Mail to all UK destinations. Parcels to Europe is by trackable Royal Mail subject to destination, you should receive your order within 3 – 5 working days of dispatch. Rest of world orders are normally 7 working days. * Delivery times are not guaranteed as customs can sometimes cause delay. Once delivered, the purchaser will be the owner of the artwork and therefore responsible for any loss or damage. A buyer must refuse to take delivery of the artwork if external damage is evident and advise the seller ideally within 2 working days .
UK Canvas print orders are sent by next working day courier service, (weekend orders are dispatched Monday for delivery Tuesday) please ensure someone will be available to receive order between 8.00 am and 5.00 pm. You can specify delivery to a work address or neighbours if more convenient. Canvasses are delivered in a recyclable wooden case for safe delivery. After removing canvas please notify Jon Tremaine when it’s convenient for the empty case to be collected. You don’t need to be at home on ay of collection, just store alongside your property, at neighbours or work address in a sheltered secure spot and notify Jon Tremaine of it’s position/location to assist courier.
International canvas orders are sent rolled in a Box, there is no return procedure required for this packaging.
You have a fourteen day cooling off period should you wish to cancel your order, this period starts on the first day after you placed the order. The purchaser must advise the seller of their intention within this period prior to returning goods. The purchaser is liable for the cost of returning the goods and the original cost of postage and packing. A refund will be actioned on receipt of goods returned undamaged and in it’s original packaging.
If you have found the print to be damaged after unpacking and require a replacement please contact Jon prior to returning goods. Returns without prior notification maybe refused. Return and replacement postage costs will be met by the Jon if goods are deemed not to be of merchantable quality.
All prices displayed on this website are pounds sterling and include VAT at 20%. Payments of import duties or taxes that may apply in countries outside the UK remain the responsibility of the purchaser. Price and description of artwork is described in good faith however, If we have made a mistake and a product’s correct price is indifferent to that of the website price, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order and void your transaction. E & O.E.
In accordance with international copyright law, copyright of all works displayed and sold on this site remains the property of the artist. No copying, reproduction of the work in any form, for any purpose, private or commercial is allowed without prior written agreement from the artist.
Terms and conditions set out above do not affect your statutory rights.
Jon Tremaine Ltd
Wildlife Artist Studio
The Old Forge
Tel: 01736 755233 Mob: 07966 406474
Ltd company number: 8265911 – VAT registration number: 197 0891 62