Terms & Conditions

Availability

In the unlikely event that a print or original becomes unavailable after payment has been made you will be informed by email and a full refund will be issued unless you request to take the next available delivery date if available.

Delivery charges

Print orders for UK mainland delivery is £6.99 per order and £14.99 for the rest of Europe (Canvas prints delivered £29 world wide). Wildlife cards are free delivery UK and Europe. Purchasers outside of the UK are liable for any additional import taxes or similar. Please check if applicable before placing your order.

Delivery

Dispatch is the responsibility of the seller, delivery insurance costs are met by the seller. Once delivered, the purchaser will be the owner of the artwork and therefore responsible for any loss or damage. A buyer must refuse to take delivery of the artwork if damage is evident on arrival. If a buyer refuses to take delivery of the artwork for any reason other than evident damage, then expenses incurred by the seller for delivery and return of the item will be deducted from any refund if due.

Canvas print dispatch

Unless otherwise stated in ‘Your Basket’ page canvas print orders are sent next working day courier service. Please ensure someone will be available to receive order between 8.00 am and 5.00 pm.  You can specify delivery to home address, work address or a neighbours property. Canvasses are dispatched in a recyclable wooden case for safe delivery. After removing canvas from case please notify Jon Tremaine to advise when it’s convenient for the empty case to be collected.  You don’t need to be at home on ay of collection, you can store it alongside your property, at neighbours or work address in a sheltered secure spot, please notify Jon Tremaine of it’s location to assist courier.
International canvas orders are sent rolled in a cardboard box, there is no return procedure required for this packaging. Please recycle packaging.

Print order Information

Unless otherwise stated in ‘Your Basket’ page print orders are dispatched Monday to Friday same day when order is placed before 2.00pm, weekend orders are dispatched on a Monday, if you have any special requirements such as next day delivery, please contact me.   UK mainland orders are sent via trackable Hermes 4 working days service. Delivery to Europe is sent Royal Mail trackable and signed for subject to destination, you should receive your order within 5 – 10 working days of dispatch.
You have a fourteen day cooling off period: Should you wish to cancel your order, this period starts on the first day after you placed the order. The purchaser must advise the seller of their intention within this period prior to returning goods. The purchaser is liable for the cost of returning the goods and the original cost of postage and packing. A refund will be actioned on receipt of goods returned undamaged and in it’s original packaging.

Returns

If you have found the print to be damaged after unpacking please contact Jon prior to returning goods, advise him preferably by email of damage and attach an image of the damage. Returns without prior notification maybe refused. Return and replacement postage costs will be met by the Jon if goods are deemed not to be of merchantable quality.

Pricing

All prices displayed on this website are pounds sterling and include VAT at 20%. Payments of import duties or taxes that may apply in countries outside the UK remain the responsibility of the purchaser. Price and description of artwork is described in good faith however, If we have made a mistake and a product’s correct price is indifferent to that of the website price, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order and void your transaction. E & O.E.

Copyright

In accordance with international copyright law, copyright of all works displayed and sold on this site remains the property of the artist. No copying, reproduction of the work in any form, for any purpose, private or commercial is allowed without prior written agreement from the artist.

Terms and conditions set out above do not affect your statutory rights.

Trading details

Jon Tremaine Ltd
Wildlife Artist Studio
The Old Forge
Hayle
Cornwall
TR27 6JG
Tel: 01736 755233 Mob: 07966 406474
Email:   artist@jontremaine.com
Ltd company number: 8265911 – VAT registration number: 197 0891 62