Legal

Availability

In the unlikely event that a print or original becomes unavailable after payment has been made you will be informed by email and a full refund will be issued unless you request to take the next available delivery date if available.

Delivery charges

Orders for UK mainland delivery is £6.99 per order and £14.99 for the rest of Europe. Wildlife cards are free delivery for UK and rest of Europe. Purchasers outside of the UK are liable for any additional import taxes or similar. Please check if applicable before placing your order.

Prints and cards dispatch

UK mainland orders are sent via trackable ‘My Hermes’ 3 working day courier service. If you have any special requirements such as next day delivery, please contact Jon. You agree to share your email address and contact telephone number with the courier to receive tracking information and to assist safe delivery of your order (please advise if you do not wish to share this information with courier). Wildlife cards are sent 1st class Royal Mail to all destinations. Parcels to Europe is by trackable Royal Mail signed for, subject to destination, you should receive your order within 5 – 10 working days of dispatch. * Delivery times here mentioned are not guaranteed as customs can sometime delay delivery. Once delivered, the purchaser will be the owner of the artwork and therefore responsible for any loss or damage. A buyer must refuse to take delivery of the artwork if damage is evident and advise the seller within 2 working days .

Canvasses dispatch

UK Canvas print orders are sent by next working day courier service, (weekend orders are dispatched Monday for delivery Tuesday) please ensure someone will be available to receive order between 8.00 am and 5.00 pm.  You can specify delivery to a work address or neighbours if more convenient. Canvasses are delivered in a recyclable wooden case for safe delivery, we will organise a free of charge collection of the case at your convenience shortly after delivery.  You don’t need to be at home for collection, just store outside, alongside your property in a sheltered secure spot if possible.

International canvas orders are sent rolled in a tube or Box, there is no return procedure required for this packaging.

Order cancellation

You have a fourteen day cooling off period should you wish to cancel your order, this period starts on the first day after you placed the order. The purchaser must advise the seller of their intention within this period prior to returning goods. The purchaser is liable for the cost of returning the goods and the original cost of postage and packing. A refund will be actioned on receipt of goods returned undamaged and in it’s original packaging.

Returns

If you have found the print to be damaged after unpacking and require a replacement please contact seller prior to returning goods. Returns without prior notification maybe refused. Return and replacement postage costs will be met by the seller if goods are deemed not to be of merchantable quality.

Pricing

All prices displayed on this website are pounds sterling and include VAT at 20%. Payments of import duties or taxes that may apply in countries outside the UK remain the responsibility of the purchaser. Price and description of artwork is described in good faith however, If we have made a mistake and a product’s correct price is indifferent to that of the website price, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order and void your transaction. E & O.E.

Copyright

In accordance with international copyright law, copyright of all works displayed and sold on this site remains the property of the artist. No copying, reproduction of the work in any form, for any purpose, private or commercial is allowed without prior written agreement from the artist.

Terms and conditions set out above do not affect your statutory rights.

Trading details

Jon Tremaine Ltd
Wildlife Artist Studio
The Old Forge
Hayle
Cornwall
TR27 6JG
Tel: 01736 755233 Mob: 07966 406474
Email: artist@jontremaine.com

Ltd company number: 8265911 – VAT registration number: 197 0891 62